Website Terms & Conditions

Please review the terms of this agreement carefully. if you do not agree to this agreement in its entirety, you are not authorized to use the offerings in any manner or form.

This agreement requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limits the remedies available to you in the event of a dispute.

1. INFORMATION ABOUT US

1.1 These are the website terms and conditions of in the UK. 1.2 We operate the website (the “Website”). 1.3 This document (together with the documents referred to in it) and our Privacy Policy provide our terms and conditions, on which we will supply to you the products (“Products”) listed on our Website via one of our rolling subscription services (“Services”). You can cancel or pause your subscription at any time before the weekly order deadline. Please read these terms and conditions carefully before ordering any Products from our Website or subscribing to one of our Services. You should understand that by ordering any of our Products or subscribing to one of our Services, you agree to be bound by these terms and conditions. You should also carefully review our Privacy Policy before placing an order for Products through our Website. 1.4 These Terms and Conditions were most recently updated on 10 April 2023 and apply to sales to consumers. 1.5 If you use or order Products after we have published any changes you will be bound by those changes. You should check prior to each use or order to ensure that you understand the precise terms & conditions applicable to your visit to our Website, or purchase. 1.6 You should print a copy of these terms and conditions for future reference. 1.7 Please tick the checkbox in the shopping basket to accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Website.

1.7 Please tick the checkbox in the shopping basket to accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Website.

2. SERVICE AVAILABILITY

2.1 Our Website is only intended for use by people residing in the United Kingdom of Great Britain but excluding Northern Ireland (“Serviced Countries”). Unfortunately, we cannot accept orders from individuals outside of these Services Countries at this time, or from certain postcodes in the Scottish Highlands and Islands as detailed in these Terms & Conditions and on our Website.

3. YOUR STATUS

3.1 By placing an order through our site, you warrant that: 3.1.1 you are legally capable of entering into binding contracts; 3.1.2 you are at least 18 years old; 3.1.3 you are a resident in one of the Serviced Countries; and

3.1.4 you are accessing our Website from that country.

4. PURCHASE CONTRACT

4.1 All use of our Website and purchases made on this Website are governed by these terms and conditions. After placing an order via our Website, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products by subscribing to a Service. Subject to our cancellation rights set out in clause 4.5 below, acceptance of your order and completion of the contract between us (the “Contract”) will take place when we dispatch the Products to you. After the Contract has been formed you will be sent a dispatch confirmation (“Dispatch Confirmation”) via email and/or SMS message as applicable from our third-party couriers. 4.2 The subscription plan to our Services consist of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Contract, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation. may submit periodic charges without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before reasonably could act. To terminate your authorisation or change your payment method please contact our customer care team via the various methods detailed on our Website. 4.3 By subscribing to you are agreeing to pay recurring periodic subscriptions for an indefinite time until deactivated by you or us, on the subscription terms set out in the application form you have completed on our Website. This is subject to variation in accordance with clause 4.5 below. You can deactivate your subscription at any time within the deactivation deadline. You will not be charged for any deactivation. You can re-subscribe at any time following your deactivation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you. 4.4 Cancelling or pausing your subscription is easy. You just need to go to your account area on our Website and follow these steps (this must be completed by 1PM on the Tuesday before the following week's delivery):

4.5 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Such reasons may include (but not limited to) suspicion of fraud.

5. OUR PRODUCTS

5.1 The images of Products on our Website are for illustrative purposes only. Your Products may differ slightly from those as displayed on our Website and food by its nature may vary in colour and size. The packaging of Products may also vary from as shown on our Website. 5.2 You are responsible for opening and inspecting the Products upon delivery and storing them correctly. You are also responsible for the preparation and cooking of our Products. We accept no liability for any loss, damage or injury arising as a result of the incorrect storage, preparation or cooking of our Products. 5.3 Our meal stickers include details of all allergens which may be contained within our Products. However, it is your responsibility for checking our packaging and Website to ensure that a Product does not contain a relevant allergen to you. Our Products include ingredients from third party suppliers who are responsible for labeling their ingredients correctly. Whilst we undertake rigorous checks in accordance with our legal obligations prior to using all third-party suppliers, in circumstances where a third party issues a product recall for whatever reason, we accept no liability for any loss, damage or injury caused by an ingredient recall or incorrect labelling. 5.4 Products are subject to availability and prevailing market conditions. In the event of non-availability of any Products you order, we may offer a reasonable substitute. If you are not happy with any substitution, please contact our customer care team via the various methods detailed on our Website.

5.5 We offer our Products at different prices depending on the number of meals selected and we offer various plans. The price of these plans are dependent on when you first signed up to receive our Products. Please see our Website to view the most recent deals and offers.

6. VOUCHERS AND GIFT CARDS

6.1 We may offer gift cards, discount promotions and other types of voucher (“Voucher”) which require activation by email application in order for the holder to commence delivery of Products through our Service. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable as between us and the holder of the Voucher holder when the holder redeems the Voucher by applying for a Service to commence. 6.2 A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval. 6.3 We reserve the right to withdraw or deactivate any Voucher (other than a paid-up gift card) for any reason at any time. 6.4 Vouchers may only be redeemed through our Website and not through any other website or method of communication. To use your Voucher, you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher. 6.5 may offer a range of ‘introductory’ offers from time to time. This introductory offer is strictly for new customers only and can only be redeemed once one per person, household, email, payment method or IP address. Duplicate accounts are not eligible for the offer and by proceeding with the subscription the customer agrees to allow to charge them in retrospect for the total sum of discounts received which they are not entitled to. By providing the contact details of any individual, the customer confirms that the relevant individual has explicitly consented to their personal details being shared with. 6.6 Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates. 6.7 Vouchers (including credits to your accounts) are not available for use in connection with surcharge items, premium items or extras. We reserve the right to exclude the use of Voucher codes on specific products. 6.8 We reserve the right to exclude the use of Voucher codes on specific products, including (but not limited to) Vouchers linked to regular subscription Services cannot be used on the promotional boxes. Vouchers will not be applied in conjunction with any existing account credits.

6.9 We reserve the right to cancel Vouchers at any time. We also reserve the right to reject Voucher codes if we suspect any fraud.

7. COMPETITIONS AND GIVEAWAYS

7.1 may promote competitions or giveaways from time to time. In the event of any conflict or inconsistency with any other terms and conditions or communications for competitions, the specific terms and conditions will prevail. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information. 7.2 The Promoter will be. For details of the Supplier, promotional period, entry instructions, please see individual promotion information. Eligibility: Promotions, giveaways and competitions (collectively “Prize Promotions”) are valid for UK residents only (including Jersey and Guernsey), excluding Scottish Highlands & Islands. Entrants must be aged 18 years or over, excluding employees and their immediate families (spouse, parent, child, sibling, grandparent and/or “step” family), of The Promoter, associated agents or anyone professionally connected with the prize promotion. 7.3 Winner Selection / notification: Prize draw winner(s) will be randomly selected by a computerised random generator from all entries. Skills based entries shall be judged based on the judging criteria as set out in the promotion. 7.4 Winner Notification: Where notification is required, the winner(s) will be notified via direct message on the platform they have entered through within 14 days of the closing date. Where applicable, Prize will be automatically allocated to the winner's account or will organise for box delivery the week following confirmation with the winner. 7.5 Promoter’s decision is final and binding. No correspondence will be entered into. 7.6 Prizes must be accepted as offered by the named winner. There is no cash or alternative prizes, in whole or part. The prizes are not transferable and cannot be resold. 7.7 The Promoter reserves the right to substitute a prize of equal or greater value should circumstances outside its control make this necessary. 7.8 The Promoter reserves the right to verify winners and ask for proof of identity, age and address and to withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions. 7.9 You agree that if you are a winner, you will take part in and cooperate fully with reasonable publicity and to the use of your name, photograph and any comments in such publicity without any fee being payable. 7.10 Where a prize is provided by a Supplier, the Promoter accepts no responsibility for inaccuracy of any prize description, and The Supplier is responsible for prize fulfilment. 7.11 The Promoter and the Supplier reserve the right to cancel, amend, withdraw, terminate or temporarily suspend this promotion in the event of any unforeseen circumstances or technical reason outside its reasonable control, with no liability to any entrants or third parties but will use all reasonable endeavours to avoid consumer disappointment. 7.12 Data Protection: Any personal information that entrants share with the Promoter will be kept secure and only used in line with these terms and conditions unless the entrant has opted in to future marketing from the Promoter and/or the Supplier. By entering the promotion, entrants agree that their information may be used by the Promoter to administer the promotion.

7.13 For Terms and Conditions related to the Competition 'Win the Ultimate Astronaut Training Experience' inspired by Disney and Pixar's "Lightyear" see Clause 28

8. CONSUMER RIGHTS

8.1 You may deactivate an order, or cancel your subscription at any time. To do so, please follow the steps outlined in our FAQs online. 8.2 If you wish to cancel your order prior to receiving your first box, please contact our customer care team via the various methods detailed on our Website prior to 1PM on the Tuesday before your delivery date. Your first box cannot be cancelled via your Website account.

8.3 As our Products contain fresh and perishable food, you are not entitled to the regular rights of consumers to return goods within 14 days after you receive them simply because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. This does not affect your right to cancel your subscription in line with the details set out above.